OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? The Post-9/11 Military2VA Case Management Program Manager oversees all transition and coordination of care activities for Post-9/11 Servicemembers and Veterans (SM/Vs) treated at the facility. Their health care and psychosocial problems and needs are complex and require a high degree of clinical oversight and creative problem solving. The Program Manager has programmatic responsibility and may have administrative responsibility for facility staff including nursing social worker case managers and transition patient advocates who provide services to Post-9/11 SM. The incumbent is a master's prepared social worker. The incumbent is administratively and professionally responsible to the facility Director, or designee, and functions autonomously. The incumbent is expected to make independent decisions and requires minimal supervision. The incumbent is responsible for planning and organizing work, coordinating with staff and management personnel, and reviewing all phases of the continuing care for Post-9/11 patients. Work is reviewed for technical adequacy and conformance with VHA procedures and practices for seamless transition. Provides administrative oversight of the M2VA Program to include planning, establishing, and implementing policies and procedures; developing program goals and objectives; and monitoring, operating, and evaluating the functioning of the program. Follows Veterans Health Administration (VHA) policy requirements and develops local systems to identify and track Post-9/11 Service members Veterans (SMN s) served by the facility and community who belong in this special priority group. This may involve use of the OEF/OIF Department of Defense (DOD) Registry, Veterans Information System (VIS), Patient Treatment File searches, Veterans Health Information System and Technology Architecture (VistA), Care management Tracking and Reporting Application (CMTRA) and Computerized Patient Record System (CPRS) records, Northeast Program Evaluation Center (NEPEC) data reports and/or Classification reports, Patient Data Exchange, Network Health Exchange, and contacts within the community. Serves as the facility point of contact for all inquiries regarding transition of Post-9/11 SM/Vs and as point of contact for Post-9/11 SM/Vs seeking health care from the facility. Coordinates comprehensive program elements and services for preventive mental and physical health evaluations for program participants. Establishes performance and outcome standards for the facility M2VA Program that promote quality and efficiency of services in coordination with the overall goals of the medical center and those of the VISN and VA Central Office, as well as evaluate and document the program's effectiveness. Researches community resources (local, state, and national) that are available to provide continuity of care and to enhance the quality of life of the Veteran. Disseminates information on resources throughout the VISN. Manages the daily operation of the facility M2VA Program and provides accountability for program effectiveness and modification of service patterns to enhance customer satisfaction. Ensures that all Post-9/11 SMNs are screened for the need for case management services and that those in need of nurse and/or social worker case managers are assigned accordingly particularly those who are severely injured or ill. Work Schedule: 7:30am to 4:00pm or 8:00am to 4:30pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.