The HBPC NM will have experience with policy and procedure development, quality improvement initiatives, accreditation activities, staff management, orientation and competency processes, and computer literacy. The position requires the ability to provide direct patient care as needed to support the delivery of high quality, timely, safe, and appropriate care and may require duty time on off-tours, including weekends. The HBPC NM (will be referred to as manager throughout this text) is responsible for writing and updating service policies, procedures and protocols, as well as related facility patient care policies and memorandums. The manager is accountable for directing and organizing the orientation, training and development of staff and for directing and supervising and evaluating their performance. The manager plans, organizes, directs, and evaluates patient care within a home care setting, and provides leadership to ensure that HBPC policies are being followed. He/she is a working manger, providing RN coverage during absences or leave. The incumbent facilitates the approval for the referral process to the HBPC program. The manager works closely with the HBPC interdisciplinary team for initiating and evaluating quality improvement activities at the service which result in improved patient outcomes. He/she maintains knowledge of current techniques, trends, and professional issues implementing, education and training to meet challenging needs. The manager coaches colleagues in team building and makes sustained contributions to internal and external customer service through superior customer service skills. The incumbent acts in a leadership role in the day-to-day management of patient care within the HBPC program. The manager provides leadership and manages a wide range of duties demonstrating excellence through improved patient outcomes, performance and resource utilization. This position may require worktime on off-tours and weekends. He/she is responsible for providing staff in-services; assuring competencies/licensures are current for disciplines. The manager is accountable for the fulfillment of the functional statements appropriate to their grade in addition to the following (not all-inclusive): Supports the delivery of daily clinical care and ensures care is delivered in accordance with the unit's Standards of Practice and Standards of Care. Informs the HBPC interdisciplinary team about staff and patient issues that may enhance or compromise the delivery of quality care. Identifies problems/issues and appropriately addresses process improvement. Actively and effectively communicates with the HBPC interdisciplinary team. Facilitates the empowerment of staff to provide positive contributions to the healthcare of Veterans, and VAWW's Mission, and Strategic Plan. Makes daily staff assignments. Prioritizes/reprioritizes staff assignments to assure the timely completion of assigned work. Secures staff coverage for unexpected leave or increased acuity. Ensures that nursing care is planned, and that thorough documentation is made within the medical record. Works closely with the HCBS team to assign/coordinate RN staff to serve on committees or projects as appropriate. Maintains knowledge of current Joint Commission and other standards and assures that HBPC nursing staff is compliant with accreditation requirements. Develops and writes policy and procedures to meet these requirements and related standards. Actively participates in interdisciplinary processes that improve performance. Performs analyses of unit trends and initiates appropriate actions. Ensures compliance with risk management and infection control procedures and promotes a safe work and patient care environment. Participates in formal quality improvement as assigned. Follows the labor contract and communicates to the ACNE to suggest changes which affect the staff, prior to bargaining. Promotes effective working relationships among staff and peers and is an active participant in staff meetings. Assists staff in identifying individual and program specific learning needs and areas for growth and/or improvement, and collaborates with ACNE on how best to meet those needs. Addresses staff concerns in a professional timely manner by utilizing collaborative skills to prevent problems, and to identify, analyze and resolve issues. In collaboration with ACNE and HBPC staff, identifies areas requiring competency, utilizing resources and assisting in the development, implementation and evaluation of the competencies. Work Schedule: Monday - Friday (8am - 4:30pm); Tuesday - Friday (6am - 4:30pm) Compressed/Flexible: Available Telework: No Virtual: This is not a virtual position. Relocation/Recruitment Incentives: NOT Authorized Financial Disclosure Report: Not required Pay: Competitive salary, regular salary increases. Paid Time Off: Annual leave at the rate of eight (8) hours per biweekly pay period; Sick leave at the rate of four (4) hours per biweekly pay period; 11 paid Federal holidays per year. Retirement: Traditional federal pension (5 years' vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Licensure: 1 full and unrestricted license from any US State or territory.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.