The James E. Van Zandt VA Medical Center consists of a parent site, located in Altoona, PA and 5 community based outpatient clinics (CBOCs) located in DuBois, Huntingdon ,Indiana, Johnstown & State College, PA. The medical center serves Veterans from a 14 county area in Central PA, providing exceptional health care in the areas of Acute Care, Behavioral Health, Diagnostic Services, Urgent Care, Long Term Care, Pharmacy, Primary Care, Social Services, Specialty Care & Women's Health. The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. At the full performance level, Technician (Telehealth Clinical) performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services. Assignments at this level include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; communicating effectively with administrative and professional staff, and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner. Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations. Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist; schedules, confirms and coordinates Telehealth services between internal and external VA and non-VA sites; analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordination between various units/facilities; has regular contact with the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; responsible for conducting routine inventories and consistently tracking location/status of Telehealth technology located at assigned site; and communicates with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Work Schedule: Tour of duty is varying daylight hours, Monday through Friday; normally 8:00am- 4:30pm. However, weekend and evening hours may occur when Veteran needs arise. Travel to Altoona VAMC and other CBOCs will be required for trainings or coverage as needed but at the time of travel the individual will be reimbursed according to local guidelines. Compressed/Flexible: Not Available Telework: Not available Virtual: This is not a virtual position. Position Title/Functional Statement #:TELEHEALTH CLINICAL TECHNICIAN/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not Required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.